Services Overview
1 | The Initial Call
Action Steps
- Determine if emergency services are required
- Initial call is answered by a 24/7 representative experienced in assessing disaster-related situations
- A needs analysis is conducted to determine if an immediate response is required
- In less than 15 minutes, information is gathered and the situation is analyzed
- Should the situation warrant, The Emergency Response * is immediately mobilized
Deliverables
- "Immediate response" analysis
- Deployment of appropriate services is scheduled
- Immediate deployoment of emergency disaster-remediation services, if required
Advantages
- Accurate assessment of the situation enables timely response and appropriate action
- Relative calm is brought to an otherwise chaotic situation
- Policy holder/client understands that a resolution to their problem has started
- Immediate deployment of emergency services, when required, limits damage, mitigates loss and stabilizes chaotic situation
FEELING: Calm
* The Emergency Response
Action Steps:
- 24/7 Call Center immediately routes call to RestoreCore response team
- RestoreCore is immediately alerted to critical circumstances
- Property owner is contacted by RestoreCore response team
- RestoreCore consults with policy holder/client as to how they would like to proceed
- Emergency crew is immediately dispatched (2-hour response, conditions permitting)
- Scope and timeline of work is clearly explained
- Emergency paperwork is completed
Deliverables:
- Deployment and execution of emergency services
Advantages:
- Existing loss is mitigated
- Further loss of property is prevented
- Work is performed as promised
- Highly stressful and emotional situation is brought under control
Feeling: Relief
2 | Discovery
Action Steps
- Within 24 hours of the initial call an estimator is scheduled
- The estimator and/or RestoreCore Team arrive on site
- The property is examined an inspected to determine extent of damages
- Circumstances are evaluated, special needs and timelines are determined
- Project cost is estimated, negotiated and a fair, accurate price is agreed to
- RestoreCore interfaces with all stakeholders to organize, coordinate and advance process
- Experts, architects, engineers, environmental specialists, etc. are consulted, if warranted
Deliverables
- Photo documentation of site
- Project estimate
- Timeline to restore property to pre-loss condition
Advantages
- Clear path to complete restoration is established
- Policy holder begins to experience peace of mind
FEELING: Confidence
3 | Production & Fulfillment
Action Steps
- Contract is signed and restoration begins
- Project team assigned
- Safety and quality control guidelines are established
- Craftsmen and tradesmen services are scheduled
- Selection of materials and finishes takes place
- RestoreCore coordinates and manages all aspects of the restoration process
Deliverables
- Project controls are maintained
- Finished project
Advantages
- Project timeline is maintained
- Costs are controlled
- Property is returned to pre-loss condition
- Business/lifestyle interruption is minimized & tomorrows are restored
FEELING: Peace of Mind
4 | The Close Out
Action Steps
- Walk-through with RestoreCore team
- Payment terms and final invoicing are reviewed
- Certificate of completion is signed and executed
- Documentation, as required, is provided to insurance carrier
- Warranty is issued
Deliverables
- Certificate of completion
- Warranty certificate
- Keys to the property
- Invoicing and payment
Advantages
- RestoreCore assists in securing mortgage company and insurance carrier payments, if necessary
- Policy holder receives assurance that all issues and situations were addressed
- Completed restoration project is delivered on-time and on-budget
FEELING: Satisfaction
Emergency Preparedness & Implementation
SecureCore™
Emergency Services Agreement
- Fast "next call" response
- Access to prevention resources, news and information
SecureCore Plus™
Priority 1 Response Agreement
- Immediate Response
- Customized disaster response plan
- Site pre-inspection
- Implementation and training
- Disaster response checklist and guides
- Online resources
- Digital remote version of disaster plan
- Online secure access backup of disaster plan
